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Returns Policy

Purchase Policy:

All activation purchases require a valid Credit Card and one of the following: Driver's license with photo, Passport or Government issued photo ID.

If member identification and credit verification do not meet the chosen carrier’s requirements, we may not be able to complete your activation/purchase request.

To ensure the device is functional, packaging must be opened, and the device activated at the Wireless Etc. Kiosk upon purchase.

Carrier Trial Period & Contract Cancellation:

You can cancel your contract and return your device at no cost, within 15 calendar days from the date on which your service begins if you have not used more than 50% of the usage specified in your monthly plan limits.

Persons with disabilities: You can cancel your contract and return your device at no cost, within 30 calendar days from the date on which your service begins if you have not used more than 100% of the usage specified in your monthly plan limits.

All devices returned within the applicable trial period must be in “near-new” condition with original packaging, or early cancellation and/or other fees may apply.

Contract cancellations outside of the applicable trial period are subject to the terms and conditions of the return policy of the applicable wireless carrier.

Costco Wholesale Return Policy:

The Costco Wholesale return policy on wireless device hardware is 90 days from the date of purchase. Other terms and conditions may apply. The Costco Wholesale return policy does not override or replace the return policy of the applicable wireless carrier and does not release the Costco member from his/her obligations within the wireless carrier agreement.

Manufacturer Warranty:

The wireless device hardware manufacturer’s warranty is valid for a minimum of one (1) year from the date of purchase. Please see the manufacturer’s website for complete warranty terms and conditions.

Can I return my cellular phone purchase?

Yes, you can. The wireless phones kiosk in Costco offers a convenient way to refund or exchange your purchase. Simply visit the wireless phones kiosk at your local Costco warehouse and ask one of our wireless experts for assistance. To find the location nearest you, please refer to the “Find a location” page: costco.ca/warehouse-locations. To expedite the process, please have your receipt and cell phone purchase documentation provided in the Consumer Care Package on hand.

How do I refund my purchase?

If you wish to refund a purchase, please ensure that it is brought back to the wireless phones kiosk in good condition and in its original packaging. You will also need to return the bonus items received with your purchase. The bonus car charger should be returned in good condition. If a Costco Cash Card was used, it will need to be brought back at the time of refund. Our wireless expert will create a return invoice after checking that your carrier plan has been cancelled. You will then be escorted to Costco’s customer service desk to complete the refund.

Can I refund accessories?

Yes, you can. Please visit the wireless phones kiosk at your local Costco for assistance. Our wireless experts will create a return invoice that can be processed at Costco’s customer service desk.